Conflict
Management Training - Two Day Course:
This course is designed to help participants
manage conflict, stress and anger when working with clients. It will
equip them with a basic knowledge of the various techniques to help
participants deal with difficult situations, so that they can manage
problems with confidence.
By the end of the
course participants will be able to:
- identify what conflict is, why it
arises and how it can be dealt with.
- identify potential 'hot'
situations and assess risks realistically.
- recognise the various stages of
conflict and prevent them from escalating.
- deal with conflict with a greater
awareness and confidence.
- utilise a variety of methods for
managing conflict successfully.
To ask further
questions or to book a course please Contact
us.
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